Refund & Return Policy

Last updated: March 12, 2026

Thank you for shopping with DermaKB™. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or refunds once an order has been placed and shipped. This policy applies to all DermaKB™ products.

Because our products are personal care items, we cannot restock or resell returned items.

Damaged Orders

If your order arrives damaged during shipping, we may offer a replacement only if Shipping Protection was selected at checkout.

To request a replacement, please contact us within 48 hours of receiving your order and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging

Once the issue has been verified, we will arrange for a replacement to be sent.

Orders Without Shipping Protection

If Shipping Protection was not selected at checkout, we cannot guarantee replacements for items damaged during shipping.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Contact

If you have any questions regarding this policy, please contact us at:
contact@dermakbshop.com